Returns

At Carolina Threads, we understand that sometimes a product may not meet your expectations or may not fit as you had hoped. That's why we have a hassle-free returns policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the item within 3 days of receiving it. Whether it's a sizing issue or you simply changed your mind, we've got you covered.

To initiate a return, please follow these simple steps:

1. Ensure that the item is in its original condition, with all tags and packaging intact.
2. Contact us via email or phone, providing your product, name and the reason for the return.
3. We will guide you through the return process.
4. Package the item securely and include the return authorization number on the outside of the package.
5. Ship the item back to us using a trackable shipping method. Please note that the cost of return shipping will be your responsibility.

Once we receive the returned item, our team will inspect it to ensure that it meets the return criteria. If everything checks out, we will process your refund within 5 business days.

Please note that certain items, such as jewelry, accessories, holiday items, undergarments and sale items may not be eligible for return due to hygiene reasons. Additionally, any items that have been worn, washed, or damaged will not be accepted for return.

If you received a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the availability of the product.

At Carolina Threads, we strive to provide you with the best shopping experience possible. If you have any questions or concerns regarding our returns policy, please don't hesitate to reach out to our customer support team. We are here to assist you!